--- description: Motta detaljert informasjon fra verifiserte brukere om brukervennlighet, funksjoner, pris, fordeler og ulemper med Zendesk Suite. Les anmeldelser og oppdag lignende verktøy på Capterra Norge. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Pris, anmeldelser og vurderinger for Zendesk Suite – Capterra Norge --- Breadcrumb: [Hjem](/) > [Kundeservice programmer](/directory/22/customer-service/software) > [Zendesk Suite](/software/164283/zendesk) # Zendesk Suite Canonical: https://www.capterra.no/software/164283/zendesk Page: 1 / 164\ Neste: [Next page](https://www.capterra.no/software/164283/zendesk?page=2) > Zendesk tilbyr den komplette kundeserviceløsningen som er enkel å bruke og skalerer med bedriften din. > > Verdict: Rated **4.4/5** by 4072 users. Top-rated for **Sannsynlighet for anbefaling**. ----- ## Overview ### Hvem benytter Zendesk Suite? Over 160 000 selskaper er avhengige av Zendesks kundeserviceløsning for å bygge den beste kundeopplevelsen. Programvaren vår er kraftig og fleksibel og skalerer for å møte behovene til enhver bedrift. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Samlet** | **4.4/5** | 4072 Anmeldelser | | Lett å bruke | 4.3/5 | Based on overall reviews | | Kundestøtte | 4.3/5 | Based on overall reviews | | Verdi for pengene | 4.2/5 | Based on overall reviews | | Funksjoner | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Sannsynlighet for anbefaling) | ## Om leverandøren - **Selskap**: Zendesk - **Location**: San Francisco, USA - **Founded**: 2007 ## Commercial Context - **Utgangspris**: 39,00 USD - **Pricing model**: (Gratis prøveperiode) - **Target Audience**: Selvstendig næringsdrivende, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Sky, SaaS, webbasert, Android (mobil), iPhone (mobil), iPad (mobil) - **Supported Languages**: arabisk, dansk, engelsk, finsk, fransk, hebraisk, indonesisk, irsk, italiensk, japansk, kinesisk, koreansk, nederlandsk, norsk, polsk, portugisisk, russisk, spansk, svensk, thai, tradisjonell kinesisk, tsjekkisk, tyrkisk, tysk, ukrainsk, ungarsk - **Available Countries**: Australia, Belgia, Brasil, Canada, Danmark, Filippinene, Frankrike, Hongkong SAR Kina, India, Irland, Italia, Japan, Kina, Mexico, Nederland, New Zealand, Singapore, Spania, Storbritannia, Sveits and 5 more ## Funksjoner - Administrasjon av salgsmuligheter - Aktivitetsdashbord - Anropslogging - Anropsovervåking - Anropsruting - Automatisert ruting - Automatisk samtaledistribusjon - Billettadministrasjon - Brukssporing/-analyse - Catalog Management - Chat/meldinger - Dashbord - Datatelefoniintegrasjon - Eiendelssporing - For forsikringsbransjen - Forbrukervendt chat i sanntid - Hendelseshåndtering - Innholdsstyring - Kommentarer/notater - Kontaktadministrasjon - Kundedatabase - Kundeengasjement - Kundehistorikk - Kundeopplevelsesstyring - Kundestøtte - Kunnskapsstyring - Live-chat - Multikanals datainnsamling - Onboarding - Oppdragsstyring - Oppfølging av salgsmuligheter - Oppgavebehandling - Opptak - Overvåking av klager - Proaktiv chat - Problemsporing - SMS-meldinger - Samarbeidsverktøy - Samtale-scripting - Samtaleopptak - Slippstyring - Styring av kunnskapsbase - Talemeldinger - Telefonsenterstyring - Tilbakemeldingsbehandling - Tilpassede maler - Tilpassede skjemaer - Transkripsjoner/chathistorikk - Undersøkelser og tilbakemelding - Undersøkelses-/meningsmålingsstyring ... and 60 more features ## Integrations (220 total) - 123FormBuilder - 3CLogic - AWeber - ActiveCampaign - Adobe Commerce - Agile CRM - Aha\! - Aircall - Akita - Algolia - Ameyo - Asset Panda - Autotask PSA - Azuqua - Beanstalk ... and 205 more integrations ## Support Options - E-post/hjelpesenter - Vanlige spørsmål / forum - Kunnskapsbase - Telefonstøtte - Døgnet rundt - Chat ## Category - [Kundeservice programmer](https://www.capterra.no/directory/22/customer-service/software) ## Relaterte kategorier - [Kundeservice programmer](https://www.capterra.no/directory/22/customer-service/software) - [Help Desk -programvare](https://www.capterra.no/directory/30008/help-desk/software) - [Knowledge Management Software](https://www.capterra.no/directory/30094/knowledge-management/software) - [Complaint Management Software](https://www.capterra.no/directory/30674/complaint-management/software) - [Issue Tracking Software](https://www.capterra.no/directory/30675/issue-tracking/software) ## Alternativer 1. 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[Tidio](https://www.capterra.no/software/144040/tidio-chat) — 4.7/5 (590 reviews) ## Anmeldelser ### "Resurface the power of customer service with Zendesk Suite." — 5.0/5 > **Preben** | *26. januar 2024* | Internasjonal handel og utvikling | Recommendation rating: 10.0/10 > > **Fordeler**: Its a flexible software which is very easy to introduce.Brings collaboration between me and my team.It has helped me achieve alot and created a good relationship with my clients and my sales have doubled.Its easy to answer queries and solve any arising issues together Very easy to adopt no training required.This is the chief ingredient in building yourself. > > **Ulemper**: Absolutely satisfying performance,I a proud user. > > It's the most customized and more simplified software which gives you the chance to install apps which you may have found useful.Its the best.The experience was satisfying. ----- ### "Zendesk Suite with Strong Automation and Powerful Scalability" — 5.0/5 > **Ifra** | *17. desember 2025* | Informasjonsteknologi og -tjenester | Recommendation rating: 9.0/10 > > **Fordeler**: Zendesk Suite offers strong value for money considering the wide range of features included - ticketing, automation, analytics, and omnichannel support. The interface is clean and intuitive for agents, making it easy to manage tickets and workflows. Customer Support/Client Support is reliable and professional. Zendesk integrates well with sales workflows, especially when used alongside Zendesk Sell or CRM tools. It helps align sales and support teams by providing context around customer interactions. The platform is generally stable, but sometimes bugs and issues or we can say performance slowdowns occur,after some updates in plateform. Most issues are minor and are resolved quickly through patches or support assistance. > > **Ulemper**: Advanced configurations will take your time to learn and then impliment. Pricing can be expensive for small startups because some useful and more advance features are locked behind higher plans. > > My overall experience with Zendesk Suite has been very positive. It provides a centralized platform to manage customer interactions across multiple channels, making support operations more organized, efficient, and scalable. It’s especially valuable for growing teams that need automation, analytics, and consistency in customer services. ----- ### "Don’t ever take it away from me\!" — 5.0/5 > **Cynthia** | *13. juli 2025* | Profesjonell opplæring og coaching | Recommendation rating: 10.0/10 > > **Fordeler**: Managing emails as tickets and having every readily accessible for teams to review interactions that support the quality of everyone’s service is invaluable. I have been a user for 4+ years now across companies and the way it makes you more efficient when responding to clients requests is great. > > **Ulemper**: There are few things that could be improved like the reply box covering part of the email response or not being automatically adjusted. Things that I’d personally like but are not dealbreakers. > > Excellent from day one. Coming from the agony of replying to each individual client via Gmail and not being able to compare responses or easily locate past interactions to everything and everyone in a single place with a GREAT search function is amazing. Don’t ever take this product away. ----- ### "Leaders in CX? I beg to differ" — 1.0/5 > **Katie** | *7. mars 2025* | Datamaskin, programvare | Recommendation rating: 0.0/10 > > **Fordeler**: The ticketing system works well most of the time. > > **Ulemper**: - Their support is some of the worst I've ever experienced and keeps getting worse. - Their admin portal is buggy - Their knowledge base tools requires you to learn a new programming language in order to set up a support site. - Their knowledge base tool is buggy. It routinely deletes images from and messes up formatting in active articles. - Their analytics tool is complex and requires a deep understanding of Zendesk architecture to use successfully. - The few valuable features they introduce are made available to enterprise customers only. - Most new development is focused on half-baked call center solutions that don't work as promised and decrease the quality of support offered to both their clients and yours. - They do a terrible job of screening for junk and spam letting a significant numbers of spam and malicious messages through and flagging real customer message en masse after each update. - They do not notify you in any way if your messages can't be delivered (bounces, etc) > > Our first several years working with Zendesk were pretty good. We rarely required help and the feature set met our needs. About 5 years ago our experience with them started going downhill fast. At this point I would strongly recommend against anyone starting a business relationship with this company. ----- ### "Comprehensive and Reliable Customer Support Platform" — 5.0/5 > **Abraham** | *30. august 2025* | Informasjonsteknologi og -tjenester | Recommendation rating: 9.0/10 > > **Fordeler**: Comprehensive customer support features all in one platform. Intuitive and easy-to-use interface. Strong automation and workflow capabilities. Excellent reporting and analytics. > > **Ulemper**: Can be expensive for smaller teams. Some advanced customization requires technical knowledge. Occasional learning curve for new users. > > Zendesk Suite provides a robust and reliable customer support solution that streamlines ticket management, automates workflows, and improves team efficiency. While it can be pricey and complex for small teams, its features and scalability make it highly valuable for growing organizations focused on providing excellent customer experience ----- Page: 1 / 164\ Neste: [Next page](https://www.capterra.no/software/164283/zendesk?page=2) ## Links - [View on Capterra](https://www.capterra.no/software/164283/zendesk) ## This page is available in the following languages | Locale | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data