--- description: Motta detaljert informasjon fra verifiserte brukere om brukervennlighet, funksjoner, pris, fordeler og ulemper med Froged. Les anmeldelser og oppdag lignende verktøy på Capterra Norge. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Pris, anmeldelser og vurderinger for Froged – Capterra Norge --- Breadcrumb: [Hjem](/) > [Live Chat programvare](/directory/30797/live-chat/software) > [Froged](/software/196490/froged) # Froged Canonical: https://www.capterra.no/software/196490/froged Page: 1 / 4\ Neste: [Next page](https://www.capterra.no/software/196490/froged?page=2) > Øk kundesuksessen, forbedre kundestøtten, og følg opp kundene gjennom hele livssyklusen på én enkelt plattform. > > Verdict: Rated **4.5/5** by 56 users. Top-rated for **Sannsynlighet for anbefaling**. ----- ## Overview ### Hvem benytter Froged? Froged er en enkel måte å forbedre introduksjons-, bevarings- og støtteprosesser på. Utviklet for å engasjere brukerne i en brukervennlig plattform for kundesuksess-, markedsførings- og produktavdelinger. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Samlet** | **4.5/5** | 56 Anmeldelser | | Lett å bruke | 4.5/5 | Based on overall reviews | | Kundestøtte | 4.7/5 | Based on overall reviews | | Verdi for pengene | 4.6/5 | Based on overall reviews | | Funksjoner | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Sannsynlighet for anbefaling) | ## Om leverandøren - **Selskap**: Froged Technologies - **Founded**: 2019 ## Commercial Context - **Utgangspris**: 39,00 USD - **Pricing model**: (Gratis prøveperiode) - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1 000 - **Deployment & Platforms**: Sky, SaaS, webbasert, Mac (desktop), Windows (desktop), Chromebook (desktop), Android (mobil) - **Supported Languages**: baskisk, engelsk, portugisisk, spansk - **Available Countries**: Albania, Algerie, Amerikansk Samoa, Andorra, Angola, Anguilla, Antigua og Barbuda, Argentina, Armenia, Aruba, Aserbajdsjan, Australia, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgia, Belize, Benin and 206 more ## Funksjoner - Aktivitetsdashbord - Alerts/Escalation - Automatisert ruting - Autoresponders - Behandling av negative tilbakemeldinger - Brukssporing/-analyse - CRM-modul - Chat/meldinger - E-postadministrasjon - Engasjementssporing - Flerspråklig - Forbrukervendt chat i sanntid - Innholdsstyring - Interaksjonssporing - Kommunikasjonsstyring - Kontoadministrering - Kundedatabase - Kundeengasjement - Kundehistorikk - Kundeopplevelsesstyring - Kundesegmentering - Kundestøtte - Kunnskapsstyring - Køadministrasjon - Live-chat - Makroer/malbaserte svar - Malledelse - Mobiltilgang - Multikanals datainnsamling - NPS-undersøkelsestruktur - Offline-skjema - Onboarding - Overføringer/ruting - Overvåking av klager - Proaktiv chat - Prosess-/arbeidsflytautomatisering - Rapportering og statistikk - Rapportering/analyse - Samarbeidsverktøy - Selvbetjeningsportal - Styring av arbeidsflyt - Styring av kunnskapsbase - Third-Party Integrations - Tilbakemeldingsbehandling - Tilpassede maler - Tilpassede skjemaer - Tilpasset merkevarebygging - Transkripsjoner/chathistorikk - Undersøkelser og tilbakemelding - Undersøkelses-/meningsmålingsstyring ... and 6 more features ## Integrations (6 total) - Google Chrome - Google Meet - Slack - Twilio - WhatsApp - Zapier ## Support Options - E-post/hjelpesenter - Kunnskapsbase - Chat ## Category - [Live Chat programvare](https://www.capterra.no/directory/30797/live-chat/software) ## Relaterte kategorier - [Live Chat programvare](https://www.capterra.no/directory/30797/live-chat/software) - [Kundeservice programmer](https://www.capterra.no/directory/22/customer-service/software) - [Customer Engagement Software](https://www.capterra.no/directory/30906/customer-engagement/software) - [Customer Success Software](https://www.capterra.no/directory/30961/customer-success/software) - [Programvare for chatbot](https://www.capterra.no/directory/32448/chatbot/software) ## Alternativer 1. [Freshdesk](https://www.capterra.no/software/124981/freshdesk) — 4.5/5 (3409 reviews) 2. [LiveAgent](https://www.capterra.no/software/102188/liveagent) — 4.7/5 (1753 reviews) 3. [Tidio](https://www.capterra.no/software/144040/tidio-chat) — 4.7/5 (590 reviews) 4. [Zendesk Suite](https://www.capterra.no/software/164283/zendesk) — 4.4/5 (4072 reviews) 5. [Bitrix24](https://www.capterra.no/software/113540/bitrix24) — 4.2/5 (984 reviews) ## Anmeldelser ### "Great for tracking and understanding users, leads and website visitors" — 5.0/5 > **Roberto** | *15. mars 2020* | Sykehus- og helsetjenester | Recommendation rating: 10.0/10 > > **Fordeler**: First of all, the UI is super clean, intuitive and simple to navigate. With the Javascript SDK you can basically feed any type of data from your app, do dynamic tagging, add custom attributes, setup event tracking, and then with the Dynamic and Manual Segmentation you can do pretty much anything you want. > > **Ulemper**: Native mobile app is not yet where it needs to be, but they are working on a new version. > > I have a SaaS and I'm always looking for tools to help me manage and understand my users, so this is a perfect tool for me. I'm extremely happy with the support team. They always respond quickly and are very helpful. ----- ### "Like Intercom, but better" — 5.0/5 > **Ismael** | *15. mars 2021* | Sportsutstyr | Recommendation rating: 10.0/10 > > **Fordeler**: Froged combines all the good things of Intercom but without all those strange inconvenients of Intercom. Actually we moved from Intercom to Froged and we really notice the change for the better. It is a great powerfull tool to improve the marketing automation and the relations with customers. > > **Ulemper**: It is not a real con, but in our case we are a B2C company and this tool is clearly focused on B2B companies, nor ecommerces. ----- ### "Excellent Customer Service to cover a not so mature product" — 3.0/5 > **Ignacio** | *20. februar 2023* | Internett | Recommendation rating: 4.0/10 > > **Fordeler**: The customer service was amazing, trying to implement a strategy together on how to use the tool. Customer Support chat, NPS and Knowledge Base was good too\! > > **Ulemper**: The product flows functionality. It was pretty new by the time I used it so probably now it's much better. But this was a crucial feature for us and it didn't meet the quality standards at all.Also, the fact that it wasn't integrated wit our CRM (Hubspot), made sometimes difficult to create in-app announcements targeting the adequate users. > > I think it's a tool that can work perfectly for products with not very complicated needs in terms of knowledge base, customer support, basic onboarding flows...But, if you're looking for complex product flows I think there are other tools that can serve you better. Because we have Hubspot covering some of the features that Froged covers (Live chat, customer support, knowledge base...), we decided to shift to a User Onboarding tool. ----- ### "Software to support my clients thats I can’t do without" — 5.0/5 > **Roger** | *9. mars 2021* | Markedsføring og reklame | Recommendation rating: 10.0/10 > > **Fordeler**: Ease of deployment is so simple I can set up another location and get it up and running with a few tweaks and the provided code copied and pasted. The ease of use where it comes to using Froged to support my clients is fantastic. If I’m not at the computer I’ve got everything pushed through the mobile App so don’t miss an instance. Knowledge base has got to be my favourite function though. So slick and easy to set up. > > **Ulemper**: I’d appreciate support of other video channels in the future fir the knowledge base. I want to host my own so my clients are looking at YouTube recommendations at the end of my help videos. This would also provide me with the ability to swap a video out without changing the URL in the knowledge base if I needed to. > > Love this software. I’ve tried other solutions but nothing as slick and multi-functional as this. ----- ### "Froged is a great tool for user conversion and upsells" — 4.0/5 > **Max** | *15. mai 2020* | Design | Recommendation rating: 9.0/10 > > **Fordeler**: The easy way Froged allows creating custom event and tags that get attached to visitor. It's also effortless to communicate with live visitors or segment existing users. Froged has built-in Knowledge base and Updates panel. The information can be sent to visitors inside the chat panel and expanded into a popup. They are currently working on a dedicated full page knowledge base including an updates' timeline. The plugin in can send user automatic message in the chat bubble or via email when certain event/tags are applied to a user. > > **Ulemper**: There isn't much to dislike apart from some minor annoyances but that is a matter of taste. In my case I'd like to have more customizing options of the chat panel layout and an overall reduction of necessary clicks to accomplish tasks. Furthermore, the Froged brand is very playful and I'd like it to be toned down (less Jack-In-The-Box animations etc.) but they are working on these features so this is only a minor note at this point. > > Great support. Company in Europe\! Dedicated team and most important AWESOME and easy-to-use product. ----- Page: 1 / 4\ Neste: [Next page](https://www.capterra.no/software/196490/froged?page=2) ## Links - [View on Capterra](https://www.capterra.no/software/196490/froged) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data