--- description: Motta detaljert informasjon fra verifiserte brukere om brukervennlighet, funksjoner, pris, fordeler og ulemper med Genesys Cloud CX. Les anmeldelser og oppdag lignende verktøy på Capterra Norge. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Pris, anmeldelser og vurderinger for Genesys Cloud CX – Capterra Norge --- Breadcrumb: [Hjem](/) > [Call Center -programvare](/directory/30007/call-center/software) > [Genesys Cloud CX](/software/21409/genesys-cloud) # Genesys Cloud CX Canonical: https://www.capterra.no/software/21409/genesys-cloud Page: 1 / 12\ Neste: [Next page](https://www.capterra.no/software/21409/genesys-cloud?page=2) > Genesys Cloud CX gjør kundeforhold enklere. Vi kobler sammen telefon, e-post og chat med ett verktøy for bedre kundekontakt > > Verdict: Rated **4.3/5** by 262 users. Top-rated for **Sannsynlighet for anbefaling**. ----- ## Overview ### Hvem benytter Genesys Cloud CX? Utviklet for selskaper i alle størrelser som er på utkikk etter en radikalt enkel, skybasert alt-i-ett-løsning for kontaktsenter. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Samlet** | **4.3/5** | 262 Anmeldelser | | Lett å bruke | 4.4/5 | Based on overall reviews | | Kundestøtte | 4.0/5 | Based on overall reviews | | Verdi for pengene | 4.1/5 | Based on overall reviews | | Funksjoner | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Sannsynlighet for anbefaling) | ## Om leverandøren - **Selskap**: Genesys - **Location**: Daly City, USA - **Founded**: 1990 ## Commercial Context - **Utgangspris**: 75,00 USD - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Sky, SaaS, webbasert, Mac (desktop), Windows (desktop), Windows (lokalt), Linux (lokalt), Android (mobil), iPhone (mobil), iPad (mobil) - **Supported Languages**: engelsk, fransk, italiensk, japansk, kinesisk, koreansk, nederlandsk, norsk, polsk, portugisisk, spansk, svensk, thai, tradisjonell kinesisk, tyrkisk, tysk - **Available Countries**: Argentina, Australia, Belgia, Bolivia, Brasil, Canada, Chile, Colombia, Costa Rica, Cuba, Danmark, De forente arabiske emirater, Den dominikanske republikk, Ecuador, El Salvador, Falklandsøyene, Filippinene, Finland, Frankrike, Fransk Guyana and 36 more ## Funksjoner - @mentions - Agentgrensesnitt - Anropslogging - Anropsovervåking - Anropsrapportering - Ansattplanlegging - Arbeidsprognoser - Automatisert ruting - Automatisk oppringing - CSAT-undersøkelsestruktur - Chat/meldinger - Chatbot - Employee Coaching Tools - Flere scoringsmodeller - For telefonsentre - Forbrukervendt chat i sanntid - Fulltekstsøk - Innboksadministrasjon - Innholdsstyring - Intraday Management - KPI-overvåking - Kampanjestyring - Kommentarer/notater - Kommunikasjonsstyring - Kundehistorikk - Kundeopplevelsesstyring - Kvalitetsstyring - Listebehandling - Live-chat - Mobiltilgang - Multikanals datainnsamling - Multikanals kommunikasjon - NPS-undersøkelsestruktur - Opptak - Prediktiv ringer - Produktivitetsanalyse - Prosess-/arbeidsflytautomatisering - SMS-meldinger - Samtaleopptak - Samtaletranskripsjon - Strømringer - Styring av kunnskapsbase - Talegjenkjenning - Talemeldinger - Tilbakemeldingsbehandling - Tilpassede skjemaer - Transkripsjoner/chathistorikk - Undersøkelser og tilbakemelding - Undersøkelses-/meningsmålingsstyring - VoIP ... and 75 more features ## Integrations (17 total) - Brightmetrics CCaaS Analytics - Epic - Google Workspace - Jenkins - Latitude by Genesys - Microsoft Azure - Microsoft Entra ID - OneLogin - Oracle Service - Ping Identity - Pivotal Tracker - Salesforce Service Cloud - ServiceNow - UserVoice - Verint Workforce Management ... and 2 more integrations ## Support Options - E-post/hjelpesenter - Vanlige spørsmål / forum - Kunnskapsbase - Telefonstøtte - Døgnet rundt - Chat ## Category - [Call Center -programvare](https://www.capterra.no/directory/30007/call-center/software) ## Relaterte kategorier - [Call Center -programvare](https://www.capterra.no/directory/30007/call-center/software) - [IVR programvare](https://www.capterra.no/directory/30231/ivr/software) - [kundetilfredshet programvare](https://www.capterra.no/directory/30541/customer-satisfaction/software) - [CX programmer](https://www.capterra.no/directory/30671/customer-experience/software) - [Customer Engagement Software](https://www.capterra.no/directory/30906/customer-engagement/software) ## Alternativer 1. [LiveAgent](https://www.capterra.no/software/102188/liveagent) — 4.7/5 (1753 reviews) 2. [Zendesk Suite](https://www.capterra.no/software/164283/zendesk) — 4.4/5 (4072 reviews) 3. [Freshdesk](https://www.capterra.no/software/124981/freshdesk) — 4.5/5 (3409 reviews) 4. [Bitrix24](https://www.capterra.no/software/113540/bitrix24) — 4.2/5 (984 reviews) 5. [Salesforce Service Cloud](https://www.capterra.no/software/136189/salesforce) — 4.5/5 (820 reviews) ## Anmeldelser ### "Genesys Cloud provides agility and continuously improves." — 5.0/5 > **Glen** | *6. august 2024* | Melkeprodukter | Recommendation rating: 10.0/10 > > **Fordeler**: Genesys Cloud provides a live platform where we can take immediate action in a fast-paced environment, which is something we haven't had the ability to do in the previous telephony system we had. And the insights that it provides is invaluable. > > **Ulemper**: Some metrics can be hard to find, however this space is constantly improving. Also we found calling people internally (both users having Genesys Cloud), means we are not able to retain a recording. > > We love Genesys Cloud and it's constantly improving. ----- ### "Genesys CRM CX Makes the difference" — 5.0/5 > **Alejandra** | *21. januar 2025* | Datamaskin- og nettverkssikkerhet | Recommendation rating: 9.0/10 > > **Fordeler**: Fast and easy to implement. Lots of functionality and great APIs to integrate with almost anything. > > **Ulemper**: Pricing is high. You must do a Business Case to evaluate ROI and TCO. > > Timeline of the project si half the usual timeline from other vendors. Easy to use and intuitive for users. The payback, once implemented, as a multi-channel tool is awesome. ----- ### "Expensive but worth it" — 5.0/5 > **Sherry** | *12. mars 2026* | Fritid, reiseliv og turisme | Recommendation rating: 7.0/10 > > **Fordeler**: There are many pros with Genesys Cloud CX such as having everything in one platform (phone calls, email, texting, etc). It makes helping our customers so much faster. The built in AI is always a plus\! > > **Ulemper**: The only cons, per se, of Genesys Cloud CX are that it was a bit difficult when first setting it up. It has taken some time to learn it. Other than that, it is one of the more expensive programs or platforms. > > Overall using Genesys Cloud CX is very efficient, although not easy to learn. It takes some time to learn how to use it, but it is worth it. ----- ### "Effective, Clear, Useful, just a bit annoying." — 3.0/5 > **Jordan** | *19. august 2025* | Forbrukervarer | Recommendation rating: 6.0/10 > > **Fordeler**: Simple to use deskless calling service with the ability to forward calls and review voicemails. I enjoy that I can easily forward messages to direct members of our team for feedback as well as leave them notes. The caller ID, volume options, and interface is well done. Automatically connects to my device profile with my custom controls and settings which is a nice feature. Directory works really well and I could easily contact someone within the company if I had to. > > **Ulemper**: The ringer options and customization for sounds is very minimal. I found them all to be pretty pitchy and difficult to stomach on a regular basis. There is also no way to mute or ignore a call for our team phone line. I end up just muting the entire site which is not helpful. If this was adjusted or changed, I would consider this product top-tier. > > Only service I have regularly used for engaging with external vendors and customers as an HR Rep. Works well, just need some quality of life changes. ----- ### "Genesys Cloud make a posiyive difference in customer interactions" — 4.0/5 > **Moe** | *24. april 2025* | Telekommunikasjon | Recommendation rating: 8.0/10 > > **Fordeler**: What I like the most about Genesys cloud is that it provides insights and analytics for customer's interaction on the dashboard. > > **Ulemper**: Being a cloud-native platform, internet connectivity issues occur occasionally causing downtime on chanels. > > Using Genesys Cloud was a nice experience, it is flexible and the real time analytics capability makes it even more enjoyable ----- Page: 1 / 12\ Neste: [Next page](https://www.capterra.no/software/21409/genesys-cloud?page=2) ## Links - [View on Capterra](https://www.capterra.no/software/21409/genesys-cloud) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data